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Often teams managing the customer relationships
will work with a list of contacts on a one by one or individual
basis. Unfortunately when customers purchase products and
services there is usually more than one individual involved.
The On Quota best practice Key Contact Management
business process is designed to help organizations effectively
manage multiple key contacts across sales, marketing and
customer service teams. Key Contact Management is the foundation
of the On Quota CRM business processes and focuses on assisting
an organization in aligning to the internal personal, career or
political agendas of influential people within a customer
account. The process focuses on taking a practical approach to
building relationships with key contacts. On Quota offers a
structured 1 day training workshop, web seminars, self learn CDs
and customised consulting events to help implement an
improvement in how key contacts are managed. |
What
does the Key Contact Management Workshop cover?
How
to manage key contacts during the -
Learn more... (full course overview)
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