Customer Relationship Management CRM On-Line

In running a business you can easily become distracted and end up in managing your customers ineffectively. If you look at the basics of marketing, sales and customer service there are at least 20x activities that small businesses need to do. This is not so easy, FOX-CRM makes this job easier. The FOX-CRM application helps you manage 1,000s contacts, leads, opportunities and customers. A customer, using FOX-CRM, grew their customer contacts from 6,000 to 16,500 in 18 months! Another FOX-CRM customer sent an e-mail to us in 2008 saying:

"...just spoke with John. Basically told him the truth, that worked with you across 2 different divisions in changing behavior and getting sales folks to think about their accts [Customer Accounts] and where they spend their time. Also told him of the financial impact..added $17M in sales on same accts across the US.."

FOX-CRM Features Summary

Bookkeeping & Accounting On-Line

Recording your day to day financial transactions in a business accounting software application can be very time consuming. Many accounting software packages are difficult to learn and difficult to use. Typical accounting software packages provide inadequate reporting to tightly manage your Cash Flow forecast. They often have multiple locations for recording expenditure transactions and income transactions .

A system which allows you to record all of your income in one location (e.g. bank loans, customer payments...) and all of your expenditure in another (e.g supplier payments, staff salaries ...) saves hours of administration time.

This approach makes it much easier for you to quickly assess what your cash flow looks like historically and in the future. FOX-BKA allows you to gain fast access to all income and expenditure transactions in single locations while allowing later exporting to provide the essential Profit & Loss, Balance Sheet and general accounts for your accounting software and/or accountant to process further.

FOX-BKA Features Summary

Staff Management On-Line

How can you ensure existing staff and new recruits are working in the way you want them to? New staff or old, each needs to have or develop their skills for the needs of your business. Staff also need to have the right attitude and motivation to do the work.

In our research we have identified that to manage staff effectively a business needs to develop processes for the following:

- Recruitment + Selection (20 activities)
- Allocating the Work (18 activities)
- Managing Performance (15 activities)
- Training + Development (16 activities)
- Compensation + Rewards (21 activities)
- Reducing Staff Levels (18 activities)

The price of not building these type of processes is low productivity and potentially costly legal disputes. FOX-SMA provides staff management applications which cover the key processes that are needed for effective staff management.

FOX-SMA Features Summary